Question 1

🐾 Will I get to meet my dog walker before the walks begin?

Accepted Answer

🐾 Yes, we arrange an initial complimentary consultation to find out about your dog and introduce your dog walker.

Question 2

🐾  Will I have the same walker each time?

Accepted Answer

🐾 We will try our best to ensure you have the same walker on each occasion, we are a family run business and we hope you will get to know the whole team.

Question 3

🐾 Will the walks be arranged for the same time each week?

Accepted Answer

🐾 We endeavour to keep to the set time arranged.  On occasions there may be possible time constraints, therefore we ask that you keep a window of an hour open either way.

Question 4

🐾 Are you insured?

Accepted Answer

🐾 Yes we are all covered under Public Liability Insurance.

Question 5

🐾 What is your cancellation policy?

Accepted Answer

🐾 We ask that you give Pawz to Doorz 24 hours notification if you wish to cancel a walk or you may still be charged.

Question 6

🐾 How are payments handled?

Accepted Answer

🐾 Invoices will be emailed to you the last day of the month and payment via QR code, cash or bank transfer will be required within 7 working days.

Question 7

🐾 Will my dog be allowed off lead?

Accepted Answer

🐾 This will be discussed during our consultation with you and if you have signed Pawz to Doorz registration form.

Question 8

🐾 How many dogs are walked at one time?

Accepted Answer

🐾 For safety reasons, a maximum of 4 dogs are walked by one handler.

Question 9

🐾 Do you arrange the pick up and drop off of dogs?

Accepted Answer

🐾 We have fully fitted caged and air-conditioned large vans for the comfort and safety of your pet.

Question 10

🐾 Do I need to be at home when you pick up and drop off?

Accepted Answer

🐾 No, we are all DBS checked and comply with GDPR regulations for your peace of mind.

Question 11

🐾 Will my dog be supervised at all times?

Accepted Answer

🐾 Yes, we offer a bespoke service meaning the maximum of 4 dogs are walked at any one time.

Question 12

🐾 My dog has not been neutered. Can they still be walked?

Accepted Answer

🐾 We can discuss this with you, although we are unable to walk bitches in season.

Question 13

🐾  What happens if my dog doesn't get on with the group assigned to him/her?

Accepted Answer

🐾 We take a great deal into consideration when grouping for walks to obtain a balanced group. If there are any concerns we will assess, re-group accordingly and notify you.

Question 14

🐾  Do you offer services weekends and Bank Holidays?

Accepted Answer

🐾 Currently no, with the exception of regular users we can discuss this further.

Question 15

🐾 If I only require occasional walks, is this something you can offer?

Accepted Answer

🐾 Subject to space and availability, yes.

Question 16

🐾 Do you have a veterinary background?

Accepted Answer

🐾 We are fully trained in Canine First Aid and Pet Psychology.

Question 17

🐾 Do you provide a service for all breeds of dog?

Accepted Answer

🐾 Each dog is assessed on their own merit.

Question 18

🐾  Who is responsible should my dog injure another dog or person?

Accepted Answer

🐾 Pawz to Doorz holds full Public Liability Insurance. Therefore, should any damage be caused to ourselves, property and/or other dogs, you may be held liable in the event of claim.

Question 19

🐾  When pet sitting, are you able to issue medication?

Accepted Answer

🐾 This is dependant on the type of medication issued to your pet, we are happy to discuss this further with you.

Question 20

🐾 Would you be able to accommodate and care for my pet out of working hours?

Accepted Answer

🐾 We are happy to discuss this with you further.

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